Privacy Policy

1. Information We Collect

To provide our services, we may collect:

•  Personal Information: Name, email, phone number when you contact us
•  Device Information: Details about the devices you need help with
•  Communication Data: Messages through WhatsApp, email, or our contact form
•  Technical Data:  IP address, browser type when you visit our website

Data Protection We implement industry-standard security measures to protect your information during transmission and storage.

2. How We Use Your Information

We use your data to:

• Provide and improve our remote tech support services
• Communicate with you about your support requests
• Process payments for our services
• Enhance security and prevent fraud
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist in delivering our services (under strict confidentiality agreements)
• Legal authorities when required by law

4. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Withdraw consent at any time

5. Cookies & Tracking

Our website uses essential cookies for functionality. We do not use intrusive tracking cookies for advertising.

6. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated through our website or email.

Contact Us

For privacy-related inquiries or to exercise your rights:

•  Email:  privacy@mecare.ie
•  Address: MeCare, Cork, Ireland